Frequently Asked Questions
Everything you need to know about your APTHCRY experience.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I care for my APTHCRY garments?
To preserve the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high-heat tumble drying to prevent shrinkage.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.